PELVIC & WOMEN'S HEALTH
Terms of Service
Terms of Service
Effective Date: March 15, 2025
The terms “we,” “us,” and “our” refer to Alooro Physical Therapy, P.C. (“Company”).
The term “Site(s)” refers to https://www.alooro.com/ (“Site(s)”).
Our Site provides Concierge & Virtual Pelvic Floor Physical Therapy and Wellness services (“Service(s)”).
The terms “user,” “customer,” “you,” and “your” refer to individuals who visit, access, or use the Site and/or Service.
By accessing or using our Site and/or Service—whether for free or through a purchase—you agree to comply with these Terms of Service, our Privacy Policy (available here), and any other agreements governing your use of our Site or Service (collectively, “Agreements”). If you do not agree with these terms, you should not use our Site or Service.
1. Eligibility to Use the Site and Service
To access or use the Site and/or Service, you must be at least 18 years old and have the legal authority to enter into these Terms of Service. Minors are strictly prohibited from using the Site and/or Service.
2. Educational and Informational Use Only
All content available through our Platforms and Products (including blog posts, emails, live or prerecorded events, podcasts, webinars, social media posts, or other digital materials, whether paid or free) is intended solely for educational and informational purposes.
Our content does not constitute medical advice and should not be relied upon as professional health guidance. We do not guarantee that the information provided is accurate, complete, up-to-date, or error-free. You should always consult a licensed healthcare professional for specific medical concerns.
Alooro Physical Therapy, P.C. offers concierge physical therapy services for wellness, mobility enhancement, and injury prevention. These services are not a replacement for medically necessary rehabilitation therapy and do not involve insurance billing.
For further details, please review our Medical Disclaimer below.
3. Accessing the Platforms and Products
To access our Platforms and Products, you must have an internet connection and a compatible device. You are responsible for any associated fees for accessing online content.
We reserve the right to modify, suspend, or discontinue the Site, Service, or any portion of our Platforms or Products at any time, without prior notice. We are not liable for any interruptions, delays, or disruptions caused by factors beyond our control, including but not limited to:
- War, terrorism, or sabotage
- Natural disasters
- Electrical, internet, or telecommunications failures
- Government regulations or restrictions
4. Permitted and Prohibited Use
You may use the Site and/or Service only for lawful purposes. By using the Site, you agree to:
- Be financially responsible for any purchases you make.
- Use the Site and/or Service solely for legitimate purposes.
You may not post or transmit content on our Site that:
- Violates the rights of others.
- Is threatening, abusive, defamatory, libelous, or invasive of privacy.
- Contains vulgar, obscene, or profane language.
- Encourages unlawful activities or criminal behavior.
- Provides injurious formulas, recipes, or instructions.
Violation of these Terms may result in the termination of your access to our Site and/or Service.
- Refusal of Service
We reserve the right to deny access to the Site and/or Service to any individual or entity at our sole discretion, without the obligation to provide a reason. Additionally, if you violate these Terms of Service or any other Agreements governing your use of the Site and/or Service, we may immediately revoke your access without refund. - Shipping Policy
All products offered through our Site and Service are delivered digitally. No physical items will be shipped. - Refund Policy
All purchases are non-refundable. By making a purchase, you agree to provide full and timely payment to the Company. Payments are non-refundable once services have been rendered. Additionally, cancellations must be made at least 24 hours in advance to avoid being charged the full session fee. - Disclaimer
We may share testimonials or success stories from users or customers on our Site and Service. However, these examples should not be interpreted as a guarantee or promise—verbal or written—of specific outcomes, including business performance, financial earnings, audience growth, or any other results.
By using the Site and/or Service, you acknowledge and agree that:
- Your progress and results are your sole responsibility.
- We do not warrant or guarantee specific results from any strategies, recommendations, or tools provided.
- Nothing on the Site or Service should be construed as a promise, warranty, or guarantee of success.
- Errors, Inaccuracies, and Omissions
The information available on our Site and Service is subject to modification. While we strive to maintain accuracy, we do not guarantee that all content is current, complete, reliable, or error-free. We disclaim all liability for any errors, inaccuracies, or omissions in the information provided. - Our Intellectual Property
The Site and/or Service contain intellectual property owned by the Company (“Company’s Intellectual Property”) as well as third-party content licensed to us (“Third-Party Licensed Intellectual Property”). This includes, but is not limited to, trademarks, copyrights, proprietary information, and other intellectual property, such as our business name, logo, designs, text, videos, audio files, graphics, and overall “look and feel.”
You are strictly prohibited from modifying, publishing, transmitting, selling, creating derivative works from, distributing, displaying, reproducing, or otherwise exploiting, in any format, any part of the Site, Service, Company’s Intellectual Property, or Third-Party Licensed Intellectual Property without prior written consent. Any violation of this policy will result in immediate removal from the Site and/or Service without refund.
- Limitation of Liability
To the extent permitted by law, we will not be liable for any indirect, incidental, punitive, or consequential damages—including loss of data, revenue, profits, business opportunities, personal injury, or death—arising from contract, warranty, tort, product liability, or any other cause, even if we were advised in advance of such potential damages.
Our total liability to you or any third party, under any circumstance, is limited to the greater of $100 or the amount you have paid us in the twelve (12) months before the event leading to your claim.
You acknowledge that participation in physical therapy involves inherent risks, and Alooro Physical Therapy, P.C. is not responsible for injuries resulting from voluntary participation in our services, except in cases of gross negligence.
- Third-Party Websites and Resources
Our Site and Services may include links to third-party websites and resources. You acknowledge that we are not responsible for the availability, accuracy, content, or policies of any third-party sites or resources. The inclusion of these links does not imply endorsement or affiliation with Alooro Physical Therapy, P.C. You assume all risks associated with using any third-party website or resource. - Affiliate Links
Some sections of our Site contain affiliate links, which allow you to purchase products or services from third-party merchants. If you click on an affiliate link and make a purchase, we may receive a commission at no additional cost to you.
We do not guarantee the quality, accuracy, reliability, or timeliness of these products and services. Each merchant operates under its own privacy and data collection policies, which may differ from ours. If you purchase from a merchant linked on our Site, the merchant may collect information such as your name, email, phone number, and payment details. We encourage you to review the privacy policies of any merchant before completing a transaction.
We participate in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for websites to earn fees by linking to Amazon.com and affiliated sites.
Disclosure: This information is provided in compliance with the Federal Trade Commission’s 16 CFR, Part 255: Guides Concerning the Use of Endorsements and Testimonials in Advertising.
- Indemnification
You agree to indemnify and hold us harmless from any losses, damages, liabilities, costs, expenses, claims, or legal actions (including attorney’s fees) that arise due to:
- Your breach of these Terms of Service.
- Your use of the Site and/or Service.
If we require assistance in defending such claims, you agree to provide reasonable support at no charge, including providing information, documents, records, and access as necessary. You may not settle any third-party claim or waive any defense without our prior written consent.
- Governing Law
These Terms of Service shall be governed and interpreted under the laws of the State of California, without regard to conflict of law principles. - Dispute Resolution
In the event of a dispute, claim, or controversy related to these Terms of Service, both parties agree to first attempt resolution through mediation in Los Angeles County, California, using a mutually agreed-upon mediator. Mediation-related costs (excluding attorney fees) shall be shared equally.
If mediation does not resolve the dispute within 30 days, either party may proceed to court. If court action is required to enforce these Terms of Service, the prevailing party is entitled to recover reasonable attorney fees, costs, and expenses, in addition to any other available relief.
- Recovery of Litigation Expenses
If any legal, arbitration, or other proceedings are necessary to enforce these Terms of Service or to resolve a related dispute, breach, or misrepresentation, the successful party shall be entitled to recover reasonable attorneys’ fees and litigation costs in addition to any other relief granted.
All disputes will be resolved through binding arbitration in Los Angeles County, California, in accordance with the California Arbitration Act.
- Effect of Headings
The section headings in these Terms of Service are included for convenience only and do not affect the interpretation of any provisions. - Entire Agreement
These Terms of Service, along with the Privacy Policy and any other agreements governing your use of the Site and/or Service, constitute the entire agreement between you and the Company. This Agreement supersedes all prior or contemporaneous communications (electronic, oral, or written) regarding the Site and/or Service. - Waiver
The Company’s failure to enforce any provision of these Terms of Service does not constitute a waiver of that provision or any other rights under this Agreement. No waiver shall be binding unless in writing and signed by an authorized representative of the Company. - Severability
If any provision of these Terms of Service is found to be invalid, void, or unenforceable by a court or arbitrator, the remaining provisions shall remain in full force and effect. - Assignment
These Terms of Service apply to and benefit both parties’ successors and assigns. However, you may not assign, delegate, sublicense, or transfer your rights under these Terms without our prior written consent. Any unauthorized assignment is invalid. - Our Privacy Policy
For details on how we handle personal data, please review our Privacy Policy. - Changes to These Terms
We reserve the right to update or modify any part of our Site and/or Service, including these Terms of Service, at any time. Changes take effect immediately upon posting the revised Terms on our Site. If you have provided an email address, we will notify you of material updates.
Your continued use of the Site and/or Service after an update signifies acceptance of the changes. The most recent version of these Terms will always be available on our Site, along with the effective date.
- How to Contact Us
If you have any questions about these Terms of Service, please reach out to:
Dr. Christine Ballou, PT, DPT
Email: [email protected]